Spam calls with delivery have become the real scourge of the modern smartphone. Your phone rings with unknown numbers, you pick up and hear the standard, mechanical phrase: “Hello, this is the delivery service / regarding your online order / application processing department.” If you've ever experienced this, you know how annoying this endless paranoia is.
But what if behind these annoying calls there is not just a lone scammer trying to sell you a “non-existent” product, but a huge, well-oiled machine for making money on other people’s databases?
Our investigation showed: under the guise of calls from a fictitious service "Dom Marketing Delivery" or just "Dom Marketing" There is a large network of spam call centers. These are not just random scammers. This is a full-fledged franchise business that engages in aggressive cold calling, collects databases, qualifies leads and sells its own lead generation services or the rights to open new call centers of the same kind.
Let's remove the mask from this diagram, disassemble it down to the smallest screw, name the names and explain why dialogue with these operators makes absolutely no practical sense.
Anatomy of deception: Why do they talk about “delivery”?
The first question that arises for a logical person is: “Why are they calling me about delivery if I didn’t order anything?” The answer lies in the psychology and specifics of the work of modern telemarketers.
The word “delivery” or “online order” is used here not as a fact, but as a hook to bypass the protective reactions of the human brain. If the operator says, “Hello, we offer marketing services / we are looking for employees,” you will hang up in 2 seconds. This will trigger the spam filter in your head.
But when they tell you about “delivery,” another trigger turns on—anxiety. You start to think: “What if someone in my family ordered a gift? What if these scammers are debiting money from my card for a non-existent order?” You don't hang up. You start asking clarifying questions.
A second of confusion is all the operator needs. As soon as you say anything other than “No” or don’t hang up, the script changes. Then there are two possible scenarios:
- Questioning (Lead generation): They start asking you about your field of activity, income, and whether you have a business. Your number is marked in CRM as a “warm contact” and sold to third parties (for example, brokers, training centers or other spammers).
- Recruitment (Franchise sales): They tell you: “Sorry, it was a database error. But since you are on the line, we are just looking for remote specialists to process online orders. Earnings from 50 thousand per week.” They start selling you the idea of opening your own mini-unit of the same call center as a franchise.
Who is behind this car? Specific data and legal entity
Spam call center networks do not appear out of nowhere. Behind any such scheme there is a specific organizer who provides the IT infrastructure, supplies “raw materials” (number databases) and controls financial flows.
Based on an analysis of public databases, reviews of defrauded clients and data from franchise catalogues, we were able to identify the real owner and legal entity behind the calls on behalf of "Dom Marketing":
- Owner: IP Kardapolov Andrey Sergeevich
- Taxpayer Identification Number: 450142641997
- OGRNIP: 319450100003776
- Main hub: Izhevsk.
It was Izhevsk that became the epicenter of this activity. From there, hundreds of remote operators and telemarketers are recruited en masse through specialized_job boards and social networks. They are promised easy money by “dialing ready-made databases.” A person sits at home, connects to the call center’s IP telephony via the Internet and begins methodically calling thousands of numbers a day, reading prepared scripts.
Official contact numbers of the management of this network (recorded in franchise documents):
- +7 (937) 590-00-91
- +7 (921) 447-44-49
Why don't you see these exact numbers on your phone screen when you call? More on this below.
Technical kitchen: How they bypass blockages
Spam calls with delivery have one characteristic feature: each time a new number lights up on the screen. From regional mobile numbers to city numbers in Moscow or Yereburg.
This is a technology called Caller ID Spoofing. IP Kardapolov’s network uses a complex combination of a CRM system (for example, Bitrix24) and a virtual PBX (IP telephony).
When the operator presses the “Dial” button, the system automatically pulls a random number from the pool and substitutes it as the caller ID. Why is this being done?
- To bypass the filters of mobile operators (MTS, Beeline, Megafon). Telecom operators themselves block numbers that send massive spam. Substitution allows you to constantly change the “attack vector”.
- So that you cannot be blocked in the opposite direction. If you block one number, the next time the call will come from another.
- For geotargeting. People are more willing to pick up the phone with the code of their own region or city than from numbers from Izhevsk.
IMPORTANT DISCLAIMER: This has nothing to do with real digital marketing
We are forced to make this statement as clearly as possible, since the consonance of names can cause irreparable damage to the reputation of honest companies.
This spam project of franchise call centers from Izhevsk, using the name "Dom Marketing Delivery", HAS absolutely NO RELATIONS to legal digital agencies, integrated internet marketing and web development studios, which may have similar names (for example, dom-marketing.ru agency).
What is the fundamental difference?
- Spam network: Works according to “gray” and black schemes. Uses stolen/purchased databases. Engages in intrusive cold calling (Outbound). Makes money by selling franchises and leads of dubious quality. Has no legal liability to the final recipient of the call.
- Legal agency: Works exclusively with incoming targeted traffic (Inbound). This means that the client himself finds an agency in Yandex or Google, because he has a real need (to create a website, set up contextual advertising). No cold calls, no bases, no spam. Only transparent legal work, contracts and business results.
If the purported “Delivery Dom Marketing” calls you and offers work or services, know that a real marketing agency will never do business this way in its life.
Why can't you talk to them? Hidden threats
Many people, having received such a call, begin to make trouble, argue with the operator, or try to find out where they got the number from. Doing this is strictly not recommended for a number of reasons.
1. Your number is marked as “Active”
For spammers, there are two types of numbers: dead (blocked, invalid) and live. If you pick up the phone and start talking (even swearing), the CRM algorithm records: “A live person is answering this number.” Your status in the database changes from “Undefined” to “Hot Contact”. What does it mean? Your number is automatically uploaded to a more expensive pool for repeated, more aggressive calls or sold to other spam databases at a higher price.
2. Collection of biometric data
Some advanced call centers have voice analysis systems installed. While you swear, the system records your voice, determines your gender, age group, stress level, regional accent. This data is used for more precise targeting in the future.
3. The operator is not to blame
The person on the other end of the line is usually a student, a housewife or an unemployed person sitting at home in Izhevsk. He is paid pennies (or a percentage of the time spent/franchise sold). He reads the text from the screen. You can insult him, but the organizer of the scheme (A.S. Kardapolov) will absolutely not care. You'll just waste your nerves.
4. Risk of phishing
In some cases, scripts can adapt. Under the guise of “clarification of delivery data,” they may try to lure you out of your card details, CVV codes or passwords for State Services. Never, under any circumstances, dictate card details over the phone unless you initiated the call yourself.
How to protect yourself from spam calls once and for all?
Because these spam calls with delivery use number spoofing, traditional blocking “by number” does not work well (you will not block millions of possible numbers). However, there are effective protection strategies.
1. Use automatic spam blockers
Instead of the built-in smartphone functions (which work primitively), install specialized applications:
- Kaspersky Who Calls (from Kaspersky Lab) - copes well with 定义 (identifying) spam call centers, even if the numbers change.
- Yandex with Alice (built-in spam filter in the application) - has a huge database of caller IDs, updated in real time.
- GetContact or Truecaller — databases formed by the users themselves (although there are problems with privacy, they work perfectly against mass spam).
2. Functions of mobile operators
MTS, Beeline, Megafon and Tele2 have their own anti-spam systems at the network level. Go to your operator's application and make sure that the Antispam or Antispam service is enabled. They cut up to 70-80% of junk calls before your phone even rings.
3. Zero Seconds Rule
The best way to combat spam call center algorithms is silence. If you see an unfamiliar number (especially with a suspicious geographical feature):
- Pick up the phone.
- Don't say anything.
- Wait 3-4 seconds.
Call center algorithms are configured for response voice (voice activity detector). If the silence lasts more than 3 seconds, the system will often drop the call automatically, marking the number as “Subscriber did not answer / No voice mail.” If there is a living person on the other end, he will say “Hello”, and you will silently hang up. You have not spent any energy, and the algorithm has not received confirmation that you are a living person.
4. Don't play with them
Don't click buttons like "Press 1 to remove your number from the database." In 99% of cases in legal spam networks, this does not work, but only serves as confirmation that the number is active.
Legal side: Can they be punished?
Many people ask the question: if we know the individual entrepreneur, tax identification number and telephone numbers, why won’t they go to jail?
The point is the cunning legal architecture of such schemes. IP Kardapolov A.S. legally sells "communication services", "consulting" or "business process franchise". The contracts with operators (whom he hires) stipulate that they are “self-employed” or work under the GPC, and undertake to use “only legally obtained databases with the consent of clients” (although everyone knows that this is a lie).
When you blacklist a number, you are simply protecting yourself. To punish the organizer, massive complaints are needed to Roskomnadzor, the FSB (for illegal circulation of personal data under Article 13.11 of the Code of Administrative Offenses of the Russian Federation or 137 of the Criminal Code of the Russian Federation) and the Prosecutor's Office. And for this you need not just words, but recorded evidence: a recording of a conversation, screenshots of an offer to buy and sell databases, etc. For an ordinary citizen, this path is too long and difficult.
Resume
Calls on behalf of "Dom Marketing Delivery" - this is not an operator error. This is a cogwheel of a giant machine for generating leads and selling air in the form of call center franchises from Izhevsk. Behind this is a specific individual entrepreneur and a complex IT infrastructure for replacing numbers.
Remember the main thing: real, professional companies that deal with internet marketing, web development and lead generation will never cold call you with offers of “part-time work processing orders.” They are too busy making their own sites profitable for their clients.
Protect yourself. Install a reliable spam blocker, do not enter into dialogues with robots, and discard unknown numbers without regret. Your time and your nerves are worth more than trying to prove something to a remote student operator.
Please like if you are also fed up with these spam calls! Share in the comments what the most ridiculous excuses telemarketers have used to keep you on the line. Subscribe to the channel to stay updated on the real situation in the world of digital and protection against digital threats.
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